I once had a summer job in customer service. The orientation handbook given to me on my first day contained the dictionary definitions of the following words:
Contempt
Inciting frustration and rage
Indifference
It also gave us ways of finding fun in an otherwise mundane work day. The little flashing lights on the phone weren’t people on hold, they were a way to make money by betting with the person next to you by seeing how long it would take them to get pissed off and hang up.
Ok, so I’ve never had a job in customer service. But I reckon some companies actually teach that kind of stuff.
So do these people…
Via the ever brilliant The Oatmeal.
I’ve had about 4+ years working in customer service. It’s f*cking horrible. Like some kind of dreadful day trip to purgatory.
Love the oatmeal though! Celine Dion bit is brilliant.